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1/2003 - now
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Database Manager at Carlson Wagonlit Travel (Diemen, the Netherlands)
What started out as a job beside my studies turned into a challenging position. In only 2 weeks I had to become familiar with the organization, products and the sales proces as my colleague was going on maternity leave.
Carlson Wagonlit Travel is one of the world's leading Business Travel organizations, and is marketleader in the Netherlands. Following projects such as 3 major tenders (travel spending 4+ million in Europe) and the implementation of a major international client (turnover 30 million in 10 European countries) I dedicated more time to special projects within the sales department:
Co-development of the LEADS 2 CASH program for internal tips on possible leads.
Database development for a 2,000 tease letters salesboost which resulted in an excellent positioning of 2 new products.
Increased interest for and use of the existing CRM MarketMaker. During the coming year its use will be extended to all major departments to streamline customer communication and enhance its information structure.
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11/2001 - 4/2002
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Assistant F&B Manager at the Royal Hideaway (Playa del Carmen, Mexico)
The Royal Hideaway Resort & Spa Playacar is a luxury all-inclusive resort located in the Mexican Caribbean. It is a member of the prestiguos Leading Hotels of the World, and has been rated 5 Stars and 4 Diamonds.
The Food and Beverage Department overseas the operations of 4 kitchens, 5 restaurants and bars, 24 hour room service and the distribution of all other food and drinks within the resort. Operation continues 24-7 and complete customer satsfaction is our mision.
Responsability over Human Resources and working schedules of the managers from this 160 employees counting department.
Implementation of a centralized inventory control system for all operational equipment.
In charge of several organizational changes including the creation of a new Banquets Division.
Close contact and co-operation with the Groups Department, Cost Control and Accounting and Human Resources.
In absence of the F&B Manager, several of his tasks come to the Assistant, including the direct responsability for the operation. Twice a month I also acted as the MOD.
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7/2001 - 11/2001
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Sales Intern at the Royal Hideaway (Playa del Carmen, Mexico)
My tasks and responsabilities were:
Development of an Internet strategy, including management of relations with Hotelguide.com and LuxuryLink.com
Assisting in Sales efforts directed at groups. I have organized and hosted several site inspections, including a shoot for the Travel Channel and other press trips.
Preperation of sales trips to the United States for the sales manager.
After the internship I got contracted for an interim position at Customer Services, dealing with pre-arrival requests and all non-management correspondence with travel agents and tour operators. I fulfilled this position for aproximately 1 month after which I was asked to become Assistant Food and Beverage Manager.
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1/1998 - 7/2000
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Member of the Youth Council Uitgeest (Uitgeest, the Netherlands)
This council has advisory powers to the local government institutions on all affairs related to youth and youth policy. Activities included:
Co-operation in the design and execution of a survey among all 12-18 year olds in Uitgeest.
Writing an advice for placing a half-pipe.
Participating in the design of a new youth centre.
Representation in a local platform which deals with issues concerning public safety and legislation for bars and discotheques.
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7/1998 - 7/2000
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Tour Guide for Vinea Vakanties (Sneek, the Netherlands)
Vinea Vakanties is a company that organizes summer camps throughout the Netherlands, Europe and other countries. During 3 summers I have led trips within the Netherlands and to Spain for over 200 participants. Required skills:
Teamwork for succesfull co-operation with the other staff.
Improvisation to ensure that everyone enjoys the vacation.
Responsibility as dozens of teenagers rely on you!
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9/2000 - 12/2000
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Tutor in Business English for Grupo Inglés
Training employees of Spicer Ejes Tractivos SA de CV in Business English.
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10/2000
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Panel Member discussion "Legalisation of Drugs"
The ITESM Campus Estado de Mexico organizes each year a campaign to promote the awareness about physical and mental health among its students and other people. The discussion "Legalisation of Drugs" played an important role within the campaign, attracting some 400 visitors. Other panel members included representatives from law-enforcement, science and support organizations. The discussion was led by a reknown Mexican radio comentator and braodcasted on national radio.
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